Program Manager

Program Manager
in UK - Salfords

Job Overview

Project/Program (Admin) Mgmt: Leads people who perform project management duties involving cross-functional teams focused on delivery of products. Oversees plans and directs schedules as well as program budgets. Monitors programs/projects from initiation through delivery and interfacing with internal customers. Organizes program activities and interdepartmental and customer meetings; ensures communication facilitates completion of the program/project on schedule and within agreed deliverables. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

  • Manages the In-direct technical Services provided through Distributor network.
  • Acts as the single point of contact for the Operations Project teams, Distributors and customers in the assigned site.

Job Description

  • Acts as the main contact for all service requirement in the assigned region
  • Manages the direct, and in-direct teams in the region to achieve program deliverables.
  • Works with the Distributors to understand their needs and finds solutions that are beneficial in short and long-term
  • Works with sales managers to understand and scope their need and adapt the deliverables with the Distributor
  • Prices and seeks agreement and sign-off from all stakeholders on quotations
  • Manages and overseas the installation teams in each market in coordination with Distributors and serive managers.
  • Provides the necessary support to key accounts in the region.
  • Manages the Distributor development program for the region
  • Provides the correct impetus for the helpdesk support and CRM
  • Manages & coordinates the training requirement of Distributor teams
  • Maintains complete control of all In-direct  & Direct service operations in the assigned region.
  • Administration: Complete all administration tasks in Navision and helps to produce monthly metrics
  • Generate all documentation for fulfillment of the service requirement
  • Quality: maintain an effective Quality System and comply with the requirements of ISO, Compliance and documented processes.
  • Promptly escalate any quality or integrity issue.
  • Environment, Health & Safety (EHS): comply with the EHS Policies and applicable laws and regulations.
     
    DO NOT REMOVE MANDATED BULLETS BELOW
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
  • Duties may be modified or assigned at any time to meet the needs of the business.

Job Qualifications

 

    • Qualified to degree level in Engineering (Mechanical or Electrical)
    • Post Graduate qualification in management or Engineering a plus
    • Good analytical skills.
    • 10-15 years in management role
    • Good people management and influencing skills
    • Good knowledge of X-ray and screening products
    • Ability to work independently with minimum direction.
    • High work standards, works qualitatively, demonstrates initiative and motivation.
    • Strong communication skills.
    • Strong customer mind-set
    • English language skill
    • Additional European language skill a plus
    • Willing to travel at very short notice
    • Travel 50% of the time

Specific Competence required

  • listening and interpersonal skills.
  • Plans and organizes work effectively.
  • Team management skills.

  • Works well under pressure.


 

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