Technical Support & Training Engineer
in UK - Surrey
Provide Rapiscan’s and customers service engineers advice on all technical matters related to Rapiscan’s BPI product range.
Provide technical training to a semi or fully technical audience on a wide range of Rapiscans products, both in house and on site.
Provide technical support for Rapiscans and distributors/customers’ service engineers on BPI products.
Keep Rapiscan FSE’s informed of all technical updates on BPI equipment.
Provide guidance on major installation projects, both remotely and on site.
Investigate/escalate complex technical queries raised by FSE’s and customers, and communicate to relevant departments within Rapiscan Systems to expedite a resolution.
Periodically review and update all training material to ensure that it reflects current release of machine.
Assist the Training/Technical Support Manager in carrying out his duties.
Carry out any other ad-hoc duties as and when instructed.
Participate (after suitable experience gained), in the on call standby rota, (24/7, approx’ 1 week in 4).
Highly experienced in a wide range of engineering disciplines. Electronics, electrical, electromechanical, PC’s, software etc.
Confident in one’s own ability to pass their knowledge onto others.
Able to diagnose complex faults remotely, and the ability to convey enough information to affect a quick repair.
Ideally a minimum HNC Electronics, or the equivalent in a relevant engineering discipline.
An extremely wide range of skillsets are required for this role, so emphasis will be placed upon previous experience.
Previous experience in an X-Ray systems environment is preferred but not essential.